Returns & Exchanges
Need to return your order?
- If you are not 100% satisfied with your purchase, please click here to start a return. We will be able to help with an exchange, offer a refund or store credit within 30 days from the date of delivery.
- For items received as a gift, please click here to start a gift exchange.
- Please ensure that the jewelry is returned in perfect condition, without scratches or signs of being worn, in its original packaging.
Will I cover the shipping fee?
Buyer pays shipping and are refundable if the product was damaged upon receipt or if the wrong item was shipped to you.
International Returns
Please send us an email at info@silverphantomjewelry.com for assistance.
Non-returnable items: Mystery Boxes
Styles are randomly picked and added to your order. The images on each listing is a generic representation of styles and is not a guarantee that items on the picture will be the exact items in your Mystery Box. Every order is different. Final sale. No substitutions, no partial or full exchanges, and no refunds.
Clearance items
Clearance items are considered as a final sale. If you have any questions, please email us at info@silverphantomjewelry.com.