Returns & Exchanges
Need to return your order?
- If you are not 100% satisfied with your purchase, please access the returns & exchange portal: https://silverphantomjewelry.loopreturns.com
- We will be able to help with an exchange, offer a refund or store credit within 30 days from the date of delivery.
- For items received as a gift, please click here to start a gift exchange.
- Please ensure that the jewelry is returned in the condition it was received, without scratches or signs of being worn, in its original packaging.
Will I cover the shipping fee?
The customer pays return shipping charges, however this charge is refundable if the product arrived damaged or the wrong item was sent.
Please send us an email at firstname.lastname@example.org for assistance.
Mystery boxes are considered final sale; no substitutions, exchanges, or refunds. Styles are randomly picked and added to your order. The images on each listing is a generic representation of styles and is not a guarantee that items on the picture will be the exact items in your Mystery Box.
Clearance items are considered as a final sale. If you have any questions, please email us at email@example.com.