Returns & Exchanges

Click here to request a return or exchange


How would I know if my product is defective?

  • An item is defective when the product you receive doesn’t work as intended.

How can I be eligible for a refund?

  • Refunds will be granted upon return of the purchased item in its original, brand new condition.
  • Refunds must be requested for any reason within 60 days from the date of purchase.
  • We will process the refund once we have received the return.

Do you allow item exchange?

  • Yes. We allow item exchanges as long as it’s within 60 days from the date of purchase.
  • Customer must shoulder the price difference if the item requested for exchange is priced higher than the original order.
  • We will process the exchange once we have received the return.

Who covers the return shipping?

  • We offer free customer returns within 60 days of purchase for any reason for US orders.

International Orders 

  • Return and refund requests are not accepted due to the processing time and cost. 

Is the shipping fee refundable?

  • No, the shipping fee is non-refundable.

 Holiday Return Policy

  • We have an extended return policy for orders made from October 1st to December 25th.
  • The deadline for holiday returns is February 28th of the following year.


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