Returns & Exchanges

Need to return your order?

  • If you’re not 100% satisfied with your purchase, you can access our returns & exchange portal here: https://silverphantomjewelry.loopreturns.com
  • We’re happy to assist with an exchange, refund, or store credit within 30 days of the delivery date.
  • For items received as a gift, please click here to start a gift exchange.
  • Please ensure the jewelry is returned in the same condition it was received, without scratches or signs of wear, and in its original packaging.

  • Once we receive your return request, it will be processed within 24–72 business hours. After processing, your order will follow regular delivery timeframes.

Will I cover the shipping fee?
A prepaid return label will be provided for returning your item. Please note that handling fees may apply depending on the reason for the return.

Didn't receive what you ordered?
Please reach out to us directly at , and we’ll ensure the issue is resolved as quickly as possible.

International Returns
For international returns, please send us an email at  and we will assist you through the process.

Mystery Boxes
Our Mystery Boxes are thoughtfully curated with unique styles, making each order a delightful surprise! Please note that all Mystery Box purchases are considered final sales, and no substitutions, exchanges, or refunds are allowed. The images on each listing are meant to represent the variety of styles you may receive.

Clearance Items
Clearance items are final sale. If you have any questions, feel free to email us at .