Order processing can take from 1 to about 3 business days (excluding weekends/holidays) before it ships. Transit time varies depending on your chosen carrier and service type at checkout. 



At Silver Phantom Jewelry, we aim to deliver a great customer experience!

Since the item is crafted by high-skilled artisans with the help of state-of-the-art machinery, we do not support returns for a credit at this time.

Any product that is defective can be replaced. The request must be made within 14 calendar days of original purchase date and will be subject to quality control and assessment to confirm its condition.

Silver Phantom Jewelry reserves the right to limit services if for any reason there is a perception of mishandling the product.

This policy applies to orders which have been fulfilled within the U.S. only. Other charges, restrictions & limitations may apply to international orders. If you have any questions about your return or our policy, please direct them to

To send a request, please fill out our RETURNS FORM and our team will get back to you within 24 hours of submission.